Tamworth Regional Council

Library and Customer Service Officer – Manilla

Posted: 21 Nov
Closes: 07 Dec
Tamworth, New South Wales


Library & Customer Service Officer

  • Based at Manilla
  • Part Time - 21 hours per week
  • Utilise Your Skills to Provide a Valued Service to Your Community

Tamworth Regional Council is seeking a motivated individual with experience in Customer Service and/or Library Services to join the team at Manilla in the new "one stop shop". 

This is a varied and interesting role where you will be responsible for:-

  • providing excellent customer service and active engagement with customers;
  • assisting customers with locating library resources, using the reader's advisory service and assisting customers with using technology;
  • providing business support to all council directorates and external bodies (such as Centrelink);
  • promoting and presenting library programs and events; and
  • being able to work across different locations as required. 

The ability to communicate and work effectively in a team will be essential.

The successful candidates will need to hold a Certificate III in Business Administration or Information and Cultural Services (or equivalent relevant experience) as well as a current driver licence and have experience and/or demonstrated capability in the following areas:-

  • Customer service;
  • Public library services;
  • Conflict resolution strategies;
  • Time management techniques; and
  • Cash handling. 

Previous experience in a Local Government environment would be highly regarded. 

This position has been classified as Grade 8 with an hourly rate of $29.33 per hour for 21 hours per week Monday to Wednesday.

Additional hours may be available from time to time. 

Shortlisted applicants will be required to undertake a Pre-employment Medical Screening including Alcohol & Other Drugs Testing.

Please contact Jane Sweeney on 02 6767 5574 if you have any questions about this position.

Applications close at 5.00pm on Sunday, 6 December 2020.

Tamworth Regional Council is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.